Kenei's NE Traveller (hereinafter “Kenei's NE Traveller”) recognizes the importance of privacy of its users and also of maintaining the confidentiality of the information provided by its users as a responsible data controller and data processor.

This Privacy Policy provides for the practices for handling and securing user's Personal Information (defined hereunder) by Kenei's NE Traveller and its subsidiaries and affiliates.

This Privacy Policy is applicable to any person (‘User’) who purchases, intends to purchase, or inquires about any product(s) or service(s) made available by Kenei's NE Traveller through any of Kenei's NE Traveller’s customer interface channels including its website, mobile site, mobile app & offline channels including call centers and offices (collectively referred herein as "Sales Channels").

For the purpose of this Privacy Policy, wherever the context so requires "you" or "your" shall mean User and the term "we", "us", "our" shall mean Kenei's NE Traveller. For the purpose of this Privacy Policy, Website means the website(s), mobile site(s) and mobile app(s).

By using or accessing the Website or other Sales Channels, the User hereby agrees with the terms of this Privacy Policy and the contents herein. If you disagree with this Privacy Policy, please do not use or access our Website or other Sales Channels.

This Privacy Policy does not apply to any website(s), mobile sites and mobile apps of third parties, even if their websites/products are linked to our Website. Users should take note that information and privacy practices of Kenei's NE Traveller’s business partners, advertisers, sponsors, or other sites to which Kenei's NE Traveller provides hyperlink(s), may be materially different from this Privacy Policy. Accordingly, it is recommended that you review the privacy statements and policies of any such third parties with whom they interact.

This Privacy Policy is an integral part of your User Agreement with Kenei's NE Traveller and all capitalized terms used, but not otherwise defined herein, shall have the respective meanings as ascribed to them in the User Agreement.

USERS OUTSIDE THE GEOGRAPHICAL LIMITS OF INDIA

Please note that the data shared with Kenei's NE Traveller shall be primarily processed in India and such other jurisdictions where a third party engaged by Kenei's NE Traveller may process the data on Kenei's NE Traveller’s behalf. By agreeing to this policy, you are providing Kenei's NE Traveller with your explicit consent to process your personal information for the purpose(s) defined in this policy. The data protection regulations in India or such other jurisdictions mentioned above may differ from those of your country of residence.

If you have any concerns in processing your data and wish to withdraw your consent, you may do so by writing to the following email id: privacy@keneinetraveller.in. However, if such processing of data is essential for us to be able to provide service to you, then we may not be able to serve or confirm your bookings after your withdrawal of consent. For instance, if you want to book any holiday package in fixed departures (group bookings), then certain personal information of yours like contact details, gender, dietary preferences, choice of room with smoking facility, any medical condition which may require specific attention or facility, etc. may have to be shared by us with our vendors in each city where you will stay, and they may further process this information for making suitable arrangements for you during the holiday. Such sharing and processing of information may extend to the hotel where you will stay or the tour manager who will be your guide during the travel.

A withdrawal of consent by you for us to process your information may:

- Severely inhibit our ability to serve you properly and in such case, we may have to refuse the booking altogether, or

- Unreasonably restrict us to service your booking (if a booking is already made) which may further affect your trip or may compel us to cancel your booking.

TYPE OF INFORMATION WE COLLECT AND ITS LEGAL BASIS

The information as detailed below is collected for us to be able to provide the services chosen by you and also to fulfill our legal obligations as well as our obligations towards third parties as per our User Agreement.

"Personal Information" of User shall include the information shared by the User and collected by us for the following purposes:

- Registration on the Website: Information which you provide while subscribing to or registering on the Website, including but not limited to information about your personal identity such as name, gender, marital status, religion, age, etc., your contact details such as your email address, postal addresses, frequent flyer number, telephone (mobile or otherwise), and/or fax numbers. The information may also include information such as your banking details (including credit/debit card) and any other information relating to your income and/or lifestyle; billing information payment history, etc. (as shared by you).

- Other information: We may also collect some other information and documents including but not limited to:

- Transactional history (other than banking details) about your e-commerce activities, buying behavior.

- Your usernames, passwords, email addresses, and other security-related information used by you in relation to our Services.

- Data either created by you or by a third party and which you wish to store on our servers such as image files, documents, etc.

- Data available in the public domain or received from any third party including social media channels, including but not limited to personal or non-personal information from your linked social media channels (like name, email address, friend list, profile pictures, or any other information that is permitted to be received as per your account settings) as a part of your account information.

- Information pertaining to any other traveler(s) for whom you make a booking through Kenei's NE Traveller. In such a case, you must confirm and represent that each of the other traveler(s) for whom a booking has been made has agreed to have the information shared by you disclosed to us and further be shared by us with the concerned service provider(s).

HOW WE USE YOUR PERSONAL INFORMATION

The Personal Information collected may be used in the following manner:

- While making a booking: While making a booking, we may use Personal Information including, payment details which include cardholder name, credit/debit card number (in encrypted form) with expiration date, banking details, wallet details, etc. as shared and allowed to be stored by you. We may also use the information of the travelers' list as available in or linked with your account. This information is presented to the User at the time of making a booking to enable you to complete your bookings expeditiously.

We may also use your Personal Information for several reasons including but not limited to:

- Confirm your reservations with respective service providers.

- Keep you informed of the transaction status.

- Send booking confirmations either via SMS or WhatsApp or any other messaging service.

- Send any updates or changes to your booking(s).

- Allow our customer service to contact you, if necessary.

- Customize the content of our website or mobile site.

- Request for reviews of products or services or any other improvements.

- Validate/authenticate your account and to prevent any misuse or abuse.

SURVEYS

We value opinions and comments from our Users and frequently conduct surveys, both online and offline. Participation in these surveys is entirely optional. Typically, the information received is aggregated and used to make improvements to the Website, other Sales Channels, services, and to develop appealing content, features, and promotions for members based on the results of the surveys. The identity of the survey participants is anonymous unless otherwise stated in the survey.

MARKETING PROMOTIONS, RESEARCH, AND PROGRAMS

Marketing promotions, research, and programs help us to identify your preferences, develop programs, and improve user experience. Kenei's NE Traveller frequently sponsors promotions to give its Users the opportunity to win great travel and travel-related prizes. Personal Information collected by us for such activities may include contact information and survey questions. We use such Personal Information to notify contest winners and survey information to develop promotions and product improvements. As a registered User, you will also occasionally receive updates from us about fare sales in your area, special offers, new Kenei's NE Traveller services, other noteworthy items (like savings and benefits on airfares, hotel reservations, holiday packages, car rentals, and other travel services), and marketing programs.

In addition, you may look forward to receiving periodic marketing emails, newsletters, and exclusive promotions offering special deals.

From time to time we may add or enhance services available on the Website. To the extent these services are provided, and used by you, we will use the Personal Information you provide to facilitate the service(s) requested. For example, if you email us with a question, we will use your email address, name, nature of the question, etc. to respond to your question. We may also store such Personal Information to assist us in making the Website better and easier to use for our Users.

HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?

Kenei's NE Traveller will retain your Personal Information on its servers for as long as is reasonably necessary for the purposes listed in this policy. In some circumstances, we may retain your Personal Information for longer periods of time, for instance, where we are required to do so in accordance with any legal, regulatory, tax, or accounting requirements. Where your personal data is no longer required, we will ensure it is either securely deleted or stored in a way which means it will no longer be used by the business.

COOKIES AND SESSION DATA

Cookies: Kenei's NE Traveller uses cookies to personalize your experience on the Website and the advertisements that may be displayed. Kenei's NE Traveller’s use of cookies is similar to that of any other reputable online companies.

Cookies are small pieces of information that are stored by your browser on your device's hard drive. Cookies allow us to serve you better and more efficiently. Cookies also allow ease of access, by logging you in without having to type your login name each time (

Privacy Policy